BNG Game Privacy Policy — Personal Data Protection for Malaysian Players

Bng game ("we", "Company") takes player privacy very seriously. As an online casino platform operating in bnggame.net and serving Malaysian players, we understand that your trust in us depends greatly on how we manage your personal information.

This Privacy Policy ("Policy") describes our practices and procedures for collecting, processing, storing, disclosing, and protecting your personal data when you use the bng game platform — whether via our website, mobile app, or any other service channel.

This policy is to be read together with Terms & Conditions and Responsible Gaming Policy bng game. By registering or continuing to use our services, you agree to the terms of this Privacy Policy.

Bng game collects various types of information from players to ensure the platform runs smoothly, securely, and in compliance with legal requirements. The following are the categories of data we collect:

Automatically collected information: When you browse the bng game platform, our systems automatically record technical information including your IP address, login timestamps, session activity, and page performance data. This information is used solely for security purposes and to improve your user experience.

Bng game uses collected personal data solely for legitimate, stated purposes. Here are the primary ways we use your information:

• Account Management: To create, verify, and manage your bng game account, including the KYC (Know Your Customer) process required under Malaysian law.
• Transaction Processing: To process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX / Maybank2u, CIMB Clicks, and withdrawals to your Malaysian bank account in MYR.
• Platform Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised access, and other security breaches that may affect you or our platform.
• Legal Compliance: To fulfil legal obligations under Malaysia's PDPA 2010, regulatory body directives, and relevant financial reporting requirements.
• Customer Support: To respond to enquiries, resolve complaints, and provide technical assistance to players in Bahasa Melayu and Mandarin.
• Marketing & Promotions: To send notifications about bonuses, promotions, and platform updates — provided you have given consent to receive marketing communications.
• Responsible Gaming: To monitor gameplay patterns and identify players who may need responsible gaming support, in line with bng game's social commitment.
• Product Improvement: To analyse aggregate usage patterns (without identifying individuals) in order to improve the bng game platform experience.

Bng game does not sell, rent, or trade players' personal data to any third party for their own marketing purposes. However, in the following limited circumstances, we may share your information:

• Trusted Service Providers: We share necessary data with technical partners and service providers who help operate the bng game platform — including payment processors, cloud service providers, and security audit firms. All such parties are bound by strict confidentiality agreements.
• Game Providers: Limited game session information is shared with licensed game providers for technical purposes and game integrity verification only.
• Relevant Authorities: bng game will disclose information to Malaysian government authorities, law enforcement agencies, or courts where required by law, court order, or valid legal process.
• Fraud Prevention: In cases of suspected fraud or money laundering, we may share relevant information with financial institutions, fraud prevention agencies, or the relevant regulatory authorities.
• Business Transfers: In the event of a merger, acquisition, or transfer of company assets, player data may be transferred as part of that process. Players will be notified in advance in such circumstances.

Bng game continuously invests in the latest security infrastructure to protect the personal data of Malaysian players. Our technical security measures include:

• 256-bit SSL/TLS Encryption: All communications between your browser and bng game servers are protected with the highest-grade SSL/TLS encryption. You can verify this by the padlock icon in your browser's address bar.
• Stored Data Encryption: All sensitive data, including financial information and passwords, is encrypted using the AES-256 algorithm before being stored in our database.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA for an added layer of protection on their bng game account.
• 24/7 Monitoring: The bng game security team monitors platform activity around the clock to detect any suspicious activity or unauthorised access attempts.
• Regular Security Audits: The bng game platform undergoes regular penetration testing and independent security audits conducted by certified cybersecurity firms.
• Internal Access Controls: Employee access to player data is restricted based on the principle of least privilege — only staff who need it can access specific information.
• Secure Data Backup: Player data is securely and regularly backed up to separate locations to ensure data availability in the event of a system failure.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure against cyber threats. You also play an important role in keeping your account safe by using a strong password and not sharing your login credentials with anyone.

Bng game uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and personalise content. We use several types of cookies:

• Essential Cookies: Required for core bng game platform functions such as login session authentication and security. These cookies cannot be disabled as the platform will not function without them.
• Performance & Analytics Cookies: Helps us understand how players use the platform — which pages are most popular, how long sessions last, and where players encounter difficulties. This data is used in aggregate and anonymised form.
• Functional Cookies: Saving your preferences such as language, display settings, and game choices so you don't have to reconfigure them every time you log in.
• Marketing Cookies: Used to display relevant bng game promotions to you based on your interests and gaming history. You may opt out of marketing cookies at any time.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the bng game platform. Refer to your browser's help guide (Chrome, Firefox, Safari, Edge) for cookie management instructions.

As a bng game player and as a data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal data:

Bng game retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or to comply with legal requirements. Our data retention guidelines are as follows:

• Active account data: Retained for the duration your account remains active and for a reasonable period following account closure.
• Financial transaction records: Retained for a minimum of 7 years after a transaction, in line with Malaysia's financial and tax legal requirements.
• Identity verification records (KYC): Retained for a minimum of 5 years after the business relationship ends, in line with anti-money laundering (AMLA) legal requirements.
• Support communication logs: Retained for 3 years for reference and complaint resolution purposes.
• Usage and analytics data: Stored in anonymised form indefinitely for platform improvement purposes.
• Marketing data: Deleted within 30 days of you withdrawing marketing consent.

Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be associated with you.

The bng game platform may contain links or integrations with third-party services such as game providers, payment processors, and social media platforms. The bng game Privacy Policy applies only to information collected directly by our platform.

Bng game is not responsible for the privacy practices or content of third-party websites or services. We encourage you to read the privacy policy of each third-party service you use alongside the bng game platform.

Bng game reserves the right to update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other relevant factors. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this page
• Sending notice to your registered email at least 7 days before changes take effect
• Displaying a clear notice on the bng game platform homepage

Your continued use of the bng game platform after changes take effect constitutes your acceptance of the updated Privacy Policy. The current version of this Privacy Policy is dated January 2026.

If you have any questions, concerns, or complaints regarding the Privacy Policy or how we handle your personal data, please contact the bng game Privacy Officer through the following channels:

• Privacy Email: privacy@bnggame.net
• General Support Email: support@bnggame.net
• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the bng game platform

We are committed to addressing all privacy-related inquiries within 14 working days. For more complex issues, please include your account number and a detailed description of your concern so we can provide a more accurate and effective response.